Shipping and Delivery
Last updated: October 2026
TROVE currently offers delivery to the Gulf Cooperation Council (GCC) countries: Oman, the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, and Bahrain.
1. Order Preparation
Some TROVE products require additional preparation before they are ready for dispatch.
Wooden Products: Please allow approximately 7 days for preparation before dispatch.
Preparation time is separate from delivery time. The delivery period begins once your order has been prepared and dispatched.
2. Shipping Charges
Shipping charges are paid by the customer and are not included in the product price unless otherwise stated.
The applicable shipping cost depends on the delivery destination and will be communicated or confirmed during the ordering process.
3. Delivery
Once your order has been prepared and is ready for dispatch, it will be handed over for delivery.
Delivery times may vary depending on the destination, courier service, public holidays, and other circumstances beyond our control.
Please ensure that your name, phone number, and delivery address are accurate when placing your order. Our delivery partner may contact you using the phone number provided to arrange delivery.
4. Damaged or Incorrect Orders
Please check your order upon delivery.
If your product arrives damaged or you receive an incorrect or incomplete order, contact TROVE as soon as possible. Please provide your order number and clear photographs of the product and packaging.
We will review the issue and arrange an appropriate solution in accordance with our Returns & Exchanges Policy and applicable Omani law.
5. Delivery Delays
Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, incorrect delivery information, or other unforeseen circumstances.
TROVE will assist with delivery-related enquiries where possible.
6. Contact Us
For questions about shipping, delivery, or your order, please contact:
TROVE
Email: hello@trovebysj.com
WhatsApp: +968 7707 9797