Returns and Exchanges

Last updated: October 2026

At TROVE, every order is carefully checked before dispatch. If you need to request an exchange or report an issue with your order, please review the following policy.

1. Exchange Period

Customers may request an exchange within 7 days of receiving their order, subject to the conditions outlined in this policy.

Please contact TROVE within this period to request an exchange. All exchange requests are subject to review and product availability.

2. Product Condition

To be eligible for an exchange, the product must be:

  • Unused and unworn
  • In its original condition
  • Returned with its original packaging and accessories
  • Free from damage, stains, alterations, or signs of use

Natural variations in colour, wood grain, texture, and handcrafted finishes are not necessarily considered defects.

3. Customised Products

Products customised with personal details, such as a name or personalised writing on a bag, are not eligible for exchange or return unless the product is defective or damaged in a way attributable to TROVE, as applicable under Omani law.

Please review your customisation details carefully before confirming your order.

4. Damaged Products

If your product arrives damaged due to handling or other circumstances attributable to TROVE before delivery, please contact us as soon as possible.

Please provide your order number and clear photographs of the product and its packaging so we can assess the issue.

Where the damage is confirmed to be attributable to TROVE, an exchange will be arranged, subject to product availability and applicable law. We will advise you on the return and replacement arrangements.

5. Refunds

TROVE does not offer refunds for change-of-mind requests. Eligible requests are handled through exchanges only.

Nothing in this policy excludes any refund or other remedy that may be required under applicable Omani consumer protection law.

6. Return Shipping Costs

For standard exchange requests, the customer is responsible for the cost of returning the product to TROVE.

If a product is confirmed to have arrived damaged due to circumstances attributable to TROVE, please contact us before arranging return shipping. We will advise you on the appropriate arrangements in accordance with applicable law.

7. Product Availability

Exchanges depend on the availability of the requested replacement product. Some TROVE products and sets are available in very limited quantities, so an identical replacement may not always be available.

Please contact us to discuss the available options.

8. How to Request an Exchange

To request an exchange, contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • The reason for the exchange
  • Clear photographs, where relevant

Do not send a product back before receiving return instructions from TROVE.

Contact details:

TROVE
Email: hello@trovebysj.com
WhatsApp: +968 7707 9797

9. Consumer Rights

This policy is subject to the applicable laws and regulations of the Sultanate of Oman. Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded.