Privacy Policy

Last updated: October 2026

At TROVE, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Delivery address
  • Billing information
  • Order and purchase details
  • Payment confirmation details
  • Information you provide when contacting us

We may also collect basic technical information about your use of the website, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Confirm payments
  • Arrange delivery
  • Contact you about your order
  • Respond to questions and customer enquiries
  • Process returns, exchanges, or refunds
  • Improve our website, products, and services
  • Maintain website security and prevent misuse
  • Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes related to our services and your interaction with TROVE.

3. Payments

Payments may be made through the payment methods available on our website, including bank transfer and mobile payment.

Where manual payment is used, TROVE may receive or retain payment confirmation information in order to verify and process your order.

We do not intentionally store complete payment card details on our website. Payment information processed through third-party payment providers may be subject to those providers’ own privacy policies and security practices.

4. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Delivery and courier providers
  • Payment service providers
  • Website hosting and technical service providers
  • Website analytics and security providers
  • Professional advisers or authorities where required by law

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand how visitors use the website
  • Improve website performance and user experience
  • Support website security

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable Omani law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Raise questions or concerns about how your information is handled

To make a privacy-related request, please contact us using the details below.

8. Marketing Communications

If you choose to receive marketing communications from TROVE, we may use your contact information to send you updates about products, collections, offers, or other relevant news.

You may unsubscribe from marketing communications at any time by contacting us.

9. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or payment and delivery services.

TROVE is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. Changes to This Privacy Policy

TROVE may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements.

The updated version will be published on this page with the revised “Last updated” date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

TROVE
Email: hello@trovebysj.com
WhatsApp: +968 7707 9797